Long-term success of any brand or business depends on how well it can bond, connect, and keep its clients. This bond is established in a variety of ways. If one owns a restaurant business, then for a start, the food needs to be great - that's just a must (all my fellow foodies will agree with me on this one); then we have the employee presence, uniforms and communication strategies; is the booking system working smoothly or are there hiccups which could be improved; we can al